![]() TV sound still connects, and I can manually turn on the last internet radio station I was playing on the app, but I have to use the buttons on the speaker and I can’t change the station. Since I signed on the the new app my equipment is now listed as incompatible. Website says I can continue to use the S1 app with my old equipment if I prefer, but somebody’s lying. How do I trust this thing again? Bad lag from the time I pick up my phone to the time I can turn up/down the music or change the song. I’ve been late to work because I was relying on it to wake me up, like it had done consistently for the past year. Set alarms sometimes work, which is worse than never working. Won’t allow me to submit diagnostics because of the WiFi problem again. Sonos needs to rectify this with their consumers.Īpp won’t connect to WiFi, even though every other app on the phone works fine. It still works with the old app, however. ALL my Sonos works with the new app, old and new, just not my Sonos Connect from 2015. I guess what I’m saying here is Sonos poor communication and stating “anything before May 2020” is considered gen 1 is not only inaccurate it makes people think all the wrong things. No issues with the app or speakers of course. I removed it and now all my Sonos is under the new app. Then I noticed that I was able to check the “compatible” equipment, to which is told me my very old connect was the thing holding me back. This made me angry, knowing all my Sonos from barely a year ago is on a decline. At first, I thought my whole entire system couldn’t be updated because Sonos called all my equipment old. ![]() I wasn’t able to update to the Gen 2 app because I was still using a ZP80. I mean, it could be the app but I’m just saying. As a person who works in people’s homes, I can say most of the tech issues are because they don’t know what they’re doing. I don’t know how people’s speakers were lost during the transition, but I can only think of it being a WiFi issue or user error. The transition between the old and new app definitely messed some people up but not for me. I see the hate and love relationship here. Available for TV content with a Sonos soundbar. Requires compatible speaker and service.ģ. Available on Sonos products connected to WiFi.Ģ. Keep your system up to date with new features and services released throughout the year.ġ.♺dd Amazon Alexa and Google Assistant to your system for hands-free help.⁵ ![]()
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